Refund Policy

At  CERTIFICATES IN AI sp. z o.o., we are committed to providing a transparent and fair registration process. Please read our Refund Policy carefully before purchasing any examination or certification service.

By completing your registration and payment, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Eligibility for a Refund

A refund may be granted only under the following circumstances:

  • A duplicate payment was made for the same examination.
  • IAIDL cancels the scheduled examination.
  • A verified technical issue originating from the IAIDL examination platform prevents the candidate from accessing or completing the examination.
  • A refund is required by applicable law.

All refund requests are subject to review and approval by CEAI.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • The candidate changes their mind after completing registration.
  • The candidate fails to attend the examination.
  • The candidate does not achieve the required passing score.
  • The candidate experiences internet connectivity or hardware issues on their own device.
  • The candidate fails to meet the technical requirements necessary to take the examination.
  • The candidate misses the scheduled examination date or time.
  • The examination has already been started or completed.
  • The candidate violates the Examination Policy or Code of Conduct, resulting in suspension, termination, or invalidation of the examination.
  • Incorrect personal information was provided during registration by the candidate.
Refund Request Period

Eligible refund requests must be submitted within 7 calendar days of the examination date or the date the issue occurred.

Requests submitted after this period may not be considered.

How to Request a Refund

To request a refund, please contact the CEAI Support Team and provide the following information:

  • Full name
  • Registered email address
  • Order or transaction reference number
  • Reason for the refund request
  • Any supporting documentation, if applicable

Incomplete requests may delay the review process.

Refund Processing

Once a refund request has been reviewed and approved:

  • The refund will be issued using the original payment method whenever possible.
  • Processing times may vary depending on the payment provider or financial institution.
  • IAIDL is not responsible for additional processing delays caused by third-party payment providers.
Cancellation by CEAI

If CEAI cancels an examination due to operational or technical reasons, candidates may be offered one of the following options:

  • A full refund.
  • Rescheduling to the next available examination session.
  • Examination credit for future use, where applicable.
Policy Updates

IAIDL reserves the right to modify or update this Refund Policy at any time. Any revisions will be published on this website and will apply to future purchases unless otherwise required by law.

Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact the CEAI Support Team through the official contact channels listed on our website.

Email
Support@cerai.eu